IF YOU ARE CONSIDERING ORDERING FROM CUR GOLF, PLEASE READ BELOW!!!
I received a set of Cru Golf driver/fairway/hybrid handmade leather head covers from my GF as a birthday gift. They arrived on time and had excellent quality. The leather was beautifully stitched and head covers looked and felt premium all the way. More importantly my GF commented how, during the ordering and building process, Cru Golf Customer Service staff had been courteous and ultra responsive. Be it phone calls or emails, they always replied graciously.
I was so pleased with the head covers, that my GF decided to order a matching leather putter head cover for me for Christmas. She placed the order in early December last year and was told by Cru Golf that the head cover would arrive before Christmas...
...this is where the horror show starts...
...not only did the head cover not arrive before Christmas (as was promised), but Cru Golf failed to answer my GF's calls and emails to check on its status. After calling multiple times every week, someone FINALLY said that the head cover had a 'quality' issue and needed to be remade...again, this was without any notification from Cru Golf beforehand.
A few weeks after that, my GF tried calling again calling again to check on its status, and again, no response from Cru Golf (as an FYI, this is mid February at this point...)
Again, after weeks of calling, someone magically picked up the phone and said they had experienced production delays and one of staff members was 'looking into' determining the status of the head cover, and committed to reply in 48 hours...
A few weeks after that, my GF tried calling again calling again to check on its status, and again, no response from Cru Golf (as an FYI, this is mid March at this point...)
We have tried calling multiple times every week since then to no avail. We have sent multiple emails, and again, no dice. We were literally left with no choice but to file a dispute with our credit card provided to get our money back.
I have been on this forum for years, and have bought a lot of golf equipment online, from big box stores, small shops, private sales...you name it...I have NEVER experienced such a blatant disregard for customer experience and lack of professionalism. It is completely unacceptable and I don't want any other WRXers to experience the horror show that I did!!!
What a major disappointment. I hope someone at Cru Golf can see this and gets back to me with an apology and explanation.
I hope that no one else has to experience this again.
Just looking out for my fellow golf enthusiasts.